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In crisis management, be quick with the facts, slow with the blame. - Leonard Saffir The formulation of a public relations strategy properly begins with listening, not talking. - Leonard Saffir The task of the leader is to get his people from where they are to where they have not been. - Henry Kissinger Action indeed is the sole medium of expression for ethics. - Jane Addams Public opinion is entitled to the facts in matters of public concern. - John Hill I am easily satisfied with the very best. - Winston Churchill All business begins with public permission and exists by public approval. - Arthur W. Page Never let your sense of morals get in the way of doing what’s right. - Isaac Asimov In law a man is guilty when he violates the rights of others. In ethics he is guilty if he only thinks of doing so. - Immanuel Kant Don’t tell people how to do things, tell them what to do and let them surprise you with their results. - George S. Patton The student of public relations must watch changing ideas, whether they are evidenced by laws or by dictionaries. - Doris E. Fleischman Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. - Winston Churchill Ethics is in origin the art of recommending to others the sacrifices required for cooperation with oneself. - Bertrand Russell Be not simply good, be good for something. - Henry David Thoreau With public sentiment, nothing can fail. Without it, nothing can succeed. - Abraham Lincoln Tell the truth. - Arthur Page Always do right—this will gratify some and astonish the rest. - Mark Twain Manage for tomorrow. - Arthur Page The very essence of leadership is that you have to have vision. - Theodore M. Hesburgh Whoever is careless with the truth in small matters cannot be trusted with the important matters. - Albert Einstein

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