Through the use of corporate blogs, Twitter accounts and Facebook pages, consumer feedback has become nearly instantaneous and two-way communication prevails.
Social media is a powerful tool for the nonprofits who use it, offering affordable, convenient and personal communication with and from organizations and their audiences.
We learn in Public Relations 101 the importance of engaging your audience. When the plans for the Wizarding World of Harry Potter began in 2007, Universal Studios made knowing its audience its top priority.